shield Official Privacy Commitment & Data Protection

Privacy Policy

Lord’s 360 Turf (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website or app.

event Last Updated: September 2026
verified_user Applies to: Website & Booking Users
support_agent Privacy Officer: 9944049020
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Zero Card Storage

Payment credentials are processed directly by certified gateways and never stored on our servers.

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No Data Selling

We do not sell, rent, or trade your personal information to any third parties.

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Booking Fulfillment

Data is used to confirm slots, issue instant QR entry passes, and provide customer support.

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User Rights Protected

Request access, correction, or deletion of your information anytime by contacting management.

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Data Collection

Information We Collect

We may collect your name, phone number, email address, booking details, payment-related information, and any feedback, complaints, or other information you voluntarily provide. Payment details such as card information are processed securely by our payment gateway and are not stored by us.

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Payment Security Guarantee: All debit/credit card information, UPI tokens, and banking credentials are encrypted and processed by PCI-DSS compliant payment gateways. Lord’s 360 Turf never retains or stores raw card data on our servers.
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Purpose & Processing

How We Use Your Information

Your information may be used to:

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Booking Management

Confirm, manage, and provide your bookings.

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Service Communications

Communicate booking confirmations, changes, cancellations, and other service-related information.

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Payment & Refund Processing

Process payments and eligible refunds in accordance with our Refund Policy.

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Customer Support

Respond to enquiries, feedback, or complaints.

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Service Improvements

Improve our turf facilities, services, and customer experience.

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Promotions & Updates

Send promotional offers or updates where you have opted to receive them.

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Third-Party Disclosure

Sharing of Information

We do not sell or rent your personal information. Information may be shared with payment gateway providers, service providers, turf staff/management, or legal and regulatory authorities, where necessary to provide our services, process transactions, operate the booking system, or comply with applicable law.

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Technical Safeguards

Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic storage or transmission method can be guaranteed to be completely secure.

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Storage Duration

Data Retention

We retain personal and booking information only for as long as necessary to provide our services, fulfil the purposes described in this policy, resolve disputes, maintain business records, or comply with applicable legal requirements.

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Web Technologies

Cookies & Website Usage

Our website or app may use cookies and similar technologies to provide essential functionality, improve user experience, understand usage, and enhance our services. You may manage cookie preferences through your browser or device settings.

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User Control

Your Rights

Subject to applicable law and operational requirements, you may request access to, correction of, or deletion of your personal information. You may also opt out of promotional communications at any time. Requests may be made by contacting us using the details provided below.

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Exercising Your Rights: To submit a request regarding your data, simply phone Lord’s 360 Turf Management at 9944049020. We verify account ownership prior to processing deletion or modification requests.
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Age Requirement

Children's Privacy

Our booking services are intended for individuals capable of entering into a booking agreement. Bookings involving minors must be made and supervised by a parent or legal guardian.

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Policy Updates

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. The updated policy will be made available through our website or app. Continued use of our services after an update constitutes acceptance of the revised policy, where applicable.

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Direct Support

Contact Us

For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact Lord’s 360 Turf Management at 9944049020.

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Lord’s 360 Turf Management +91 99440 49020
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Consent Acknowledgement

By using our booking services or making a booking, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above, to the extent permitted by applicable law.

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