assignment_return Official Cancellation & Refund Terms

Cancellation & Refund Policy

At Lord’s 360, we are committed to transparent booking operations, fair scheduling, and swift refund processing. Please review our timelines, notice requirements, weather policies, and refund protocols below.

event Last Updated: September 2026
history_toggle_off Refund Window: Within 2 Business Days
support_agent Refund Helpline: 9944049020
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2 Business Days

Eligible refunds processed within 2 business days via payment gateway timelines.

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Notice Period Required

Cancellations must be made within the specified notice period to qualify for refund.

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Weather Protection

Heavy rain, unsafe weather, or outages are rescheduled or refunded per management.

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No-Show Policy

Late cancellations and no-shows without notice cannot be refunded or extended.

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Reservation Terms

Booking Confirmation

All bookings are subject to availability and are confirmed only after successful payment. Please verify the date, time, and booking details before confirming your booking.

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Instant Verification: A digital slot confirmation with an individualized QR pass is generated immediately upon payment clearance, guaranteeing your pitch reservation.
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Notice Period

Cancellation Notice Window & Eligibility

Cancellations must be made within the specified notice period to qualify for a refund or rescheduling. No refund will be provided for late cancellations or no-shows.

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Strict No-Show & Late Policy: Because turf slots are held exclusively for your team and unavailable to other players, cancellations requested past the notice window or failure to arrive for your slot will result in forfeiture of the booking amount.
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Slot Adjustments

Rescheduling Policy

Rescheduling is subject to availability and must be requested in advance. Rescheduling is not guaranteed. Management may modify or reschedule bookings due to unforeseen circumstances.

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Settlement Window

Payments & Refund Processing Timelines

All payments must be completed through the app. Eligible refunds will be processed within 2 business days, subject to applicable payment gateway processing timelines.

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Original Source Credit: Approved refunds are credited directly back to the original method of payment (UPI ID, Debit/Credit Card, or Net Banking account). Depending on your banking institution, funds typically reflect in your account within 2–5 business days following gateway dispatch.
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Force Majeure

Weather, Rain & Unforeseen Circumstances

In case of heavy rain, unsafe weather, power failure, maintenance, or other circumstances beyond our reasonable control, management may reschedule, modify, or cancel the booking as appropriate.

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Player Safety Priority: In the event of lightning, waterlogging, or power grid interruptions making play hazardous, our on-site team will offer immediate rescheduling to an available slot or initiate an eligible refund.
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Payment Security

App & Payment Gateway Mandate

All payments must be completed through the app or website. Processing through certified gateways ensures full transparency, instant booking confirmation, and an automated audit trail for eligible refund claims.

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Disciplinary Policy

Misconduct & Rule Violation Forfeiture

Management reserves the right to refuse, modify, suspend, or terminate a booking in cases of misconduct, rule violations, unsafe behaviour, misuse of facilities, or unforeseen circumstances. Any booking terminated or cancelled due to turf rule violations (such as improper footwear, substance use, or damaging facilities) will not be eligible for a refund.

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Direct Support

Assistance, Queries & Refund Requests

For assistance, cancellation requests, or questions regarding refund status, please contact us at 9944049020.

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Lord’s 360 Refund Helpdesk +91 99440 49020
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Policy Acknowledgment

By making a booking or initiating a cancellation, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy.

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